GENERAL TERMS AND CONDITIONS OF SALE AND WEBSITE USE

Last updated: 11 September 2026

1. Seller information

This website, available at ovodem.com (the “Website”), is operated by:

OVU S.r.l.
Trading name: OVO DESIGN IDEE E MANUFATTI
Registered office: Via Martin Luther King 11, 87036 Rende (CS), Italy
VAT number and Italian tax identification number: 03567770783
REA registration number: CS-244234
Share capital: €10,000
Email: ovo@ovodem.com
Certified email address (PEC): ovodem@pec.it
Telephone: +39 380 145 5456

In this document, the terms “OVU”, “we”, “us” and “our” refer to OVU S.r.l.

2. Scope

These General Terms and Conditions govern:

• access to and use of the Website;

• purchases made through the online store;

• the sale of products manufactured or marketed by OVU;

• the relationship between OVU and the users or customers of the Website.

By placing an order, the customer confirms that they have read and accepted these Terms and Conditions, the Privacy Policy, the Shipping Policy and the Refund Policy available on the Website.

These Terms and Conditions apply to both consumers and business customers. Provisions expressly reserved for consumers apply exclusively to natural persons purchasing for purposes unrelated to their business, commercial, craft or professional activities.

For business orders, customised orders or orders placed on the basis of a quotation, the terms set out in the relevant quotation or specific contract shall prevail over these Terms and Conditions in the event of any inconsistency.

3. Purchase requirements

To place an order, the customer must have the legal capacity to enter into a contract.

Users under the age of 18 may use the Website and make purchases only with the authorisation and under the responsibility of a parent or legal guardian.

The customer agrees to provide truthful, complete and up-to-date information and not to use the Website for any unlawful, fraudulent or unauthorised purpose.

4. Handcrafted characteristics of the products

OVO products are predominantly handmade, one by one. Each piece may feature variations in shape, colour, thickness, weight, texture, glazing and finish.

Provided that they are consistent with the product description, any approved sample, the intended use and the relevant safety and functionality requirements, these variations are inherent characteristics of handcrafted production and do not constitute a lack of conformity.

Product photographs and representations are provided for illustrative purposes. Colour rendering may vary depending on the screen, lighting and settings of the device used.

This clarification does not limit the consumer’s rights in the event of an actual lack of conformity, manufacturing defect, damage or absence of the characteristics promised.

5. Product availability

Products may be available in limited quantities, as one-of-a-kind pieces or made to order.

The availability displayed on the Website is updated regularly. However, it is possible that more than one customer may purchase the last available item at the same time.

If an ordered product is unavailable, OVU will promptly inform the customer and refund in full any amount already paid, using the original payment method.

OVU may set reasonable purchase quantity limits where justified by the limited availability or handcrafted nature of its products, or by the need to prevent fraudulent purchases or unauthorised resale.

6. Prices, taxes and additional costs

The applicable prices are those displayed on the Website when the order is submitted.

Unless otherwise stated, prices intended for consumers within the European Union are expressed in euros and include applicable VAT.

Shipping costs and any other applicable charges are displayed to the customer before the order is submitted.

OVU may change its prices at any time, but such changes will not apply to orders for which a contract has already been concluded.

In the event of a price reduction, the previous price and any other mandatory information will be displayed in accordance with applicable law.

For shipments outside the European Union, any customs duties, import taxes and charges imposed in the country of destination shall be borne by the recipient unless otherwise indicated before purchase.

7. Order process and conclusion of the contract

Before submitting an order, the customer may review and amend the selected products, quantities, delivery address, billing details and any other information entered.

Submitting an order constitutes an offer to purchase made by the customer.

After submission, the customer will receive an electronic order receipt. Where clearly identified as a mere acknowledgement of receipt, this message only confirms that the order has been received and does not yet constitute acceptance.

The sales contract is concluded when OVU sends an express order confirmation or informs the customer that the product has been dispatched.

OVU may decline an order before the contract is concluded where there are objective grounds for doing so, including:

• product unavailability;

• failure to obtain payment authorisation;

• incomplete or manifestly incorrect delivery information;

• reasonable suspicion of fraud;

• breach of the communicated quantity limits;

• an evident and recognisable error in the price or description.

If any amounts have already been collected, they will be refunded without undue delay.

Once the contract has been concluded, the order may be cancelled only in the cases provided for by law or with the customer’s agreement.

The customer will receive confirmation of the contract and the relevant information on a durable medium, normally by email.

8. Payments

The available payment methods are displayed during the checkout process.

Payments may be processed by specialised third-party providers. OVU does not directly collect full payment card details where such data is processed by the relevant payment service provider.

The customer confirms that they are authorised to use the selected payment method and agrees to provide accurate and complete billing information.

If payment is not authorised or is subsequently reversed, OVU may suspend the processing of the order and contact the customer to resolve the issue.

9. Preparation, shipping and delivery

Preparation times, shipping methods, estimated delivery times and the terms applicable to damage occurring during transport are set out in the Shipping Policy.

Delivery will take place within the timeframe communicated to the customer before purchase. Where no different timeframe has been agreed, delivery will take place without undue delay and no later than 30 days after the contract is concluded.

For destinations or products subject to a longer timeframe, this will be communicated to the customer before the order is submitted and will constitute the agreed delivery period.

For consumers, the risk of loss of or damage to the product passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the product.

This rule does not apply where the consumer independently arranges delivery through a carrier not offered by OVU.

Customers are advised to inspect the parcel upon delivery and promptly document any visible damage. This request facilitates the handling of the claim but does not limit the consumer’s mandatory rights.

10. Right of withdrawal and voluntary return policy

Consumers purchasing at a distance have the statutory right to withdraw from the contract, without giving any reason, within 14 days from the date on which they take physical possession of the product.

Where multiple goods belonging to the same order are delivered separately, the withdrawal period begins on the date the last item is delivered.

The consumer may communicate their decision to withdraw:

• by using the withdrawal function available on the Website;

• by emailing ovo@ovodem.com;

• by using the model withdrawal form, where provided;

• by making any other explicit statement that unequivocally expresses their decision to withdraw.

The online function must enable the consumer to identify the relevant contract and submit the withdrawal statement. Following submission, OVU will provide confirmation of receipt on a durable medium without undue delay.

The consumer must return the product without undue delay and no later than 14 days after communicating the decision to withdraw.

OVU will refund all payments received, including the cost of standard delivery, without undue delay and no later than 14 days from the date on which it is informed of the consumer’s decision to withdraw.

OVU may withhold the refund until it has received the returned products or until the consumer provides evidence that the products have been sent back, whichever occurs first.

Any additional costs resulting from the customer’s choice of a delivery method other than the least expensive standard delivery method offered by OVU will not be refunded.

In addition to the statutory right of withdrawal, OVU offers a voluntary 30-day return policy, subject to the conditions set out in the Refund Policy, available at https://ovodem.com/policies/refund-policy.

Any more restrictive conditions applicable to voluntary returns—such as the product being unused, the original packaging being present or prior authorisation being required—do not limit the consumer’s statutory right of withdrawal.

Where OVU provides a prepaid return label, the associated costs will be borne by OVU unless otherwise clearly communicated before purchase.

11. Exclusions from the right of withdrawal

The statutory right of withdrawal does not apply in the cases provided for by law and, in particular, to the supply of goods that are:

• made to the consumer’s specifications;

• clearly personalised;

• manufactured according to individual specifications provided by the customer.

This exclusion does not apply to a product merely because it is handmade, available as a one-of-a-kind piece or characterised by handmade variations, provided that the product had already been manufactured and was not personalised according to the customer’s instructions.

Before the purchase of a product excluded from the right of withdrawal, this circumstance will be clearly communicated to the customer.

The exclusion from the right of withdrawal does not limit the customer’s rights in relation to defective, damaged or non-conforming products.

12. Customised products and made-to-order items

For customised or made-to-order products, the customer is responsible for the accuracy of the specifications, texts, measurements, colours and other elements provided.

Where applicable, production will begin after approval of the quotation, design, sample or order confirmation.

Any changes requested after production has begun may result in changes to the price and delivery timeframe and will be carried out only with OVU’s approval.

The customer warrants that they hold all necessary rights to the logos, images, texts, trademarks and materials provided for customisation. The customer shall indemnify OVU against third-party claims arising from materials used in accordance with the customer’s instructions, unless OVU was aware that such use was unlawful.

13. Legal guarantee of conformity

Products sold to consumers are covered by the legal guarantee of conformity provided for under the Italian Consumer Code.

OVU is liable for any lack of conformity existing at the time of delivery and becoming apparent within two years from the date the product is delivered, subject to the limits and conditions provided for by law.

In the event of a lack of conformity, the consumer is entitled to have conformity restored through repair or replacement, free of charge, unless the chosen remedy is impossible or would impose disproportionate costs.

In the cases provided for by law, the consumer may obtain a proportionate price reduction or terminate the contract.

To report a problem, the customer may email ovo@ovodem.com, providing the order number and, where possible, photographs that may assist in assessing the issue.

Handcrafted variations described on the product page and consistent with the sample, the agreed characteristics, safety requirements and suitability for use do not constitute a lack of conformity.

For purchases made by business customers, the warranty provisions set out in Articles 1490 et seq. of the Italian Civil Code shall apply, unless otherwise agreed in writing.

14. Product use and care

Customers must use the products in accordance with their intended purpose and follow any instructions provided regarding use, washing, storage and maintenance.

A chipped, cracked or damaged ceramic product must not be used to serve food or beverages where the damage could compromise its safety.

OVU shall not be liable for damage resulting from improper use, impacts, falls, maintenance that does not comply with the instructions or use incompatible with the product’s stated characteristics. This is without prejudice to any mandatory provisions relating to safety, liability for defective products and consumer protection.

15. Intellectual property

Unless otherwise stated, the Website, trademarks, trading names, texts, photographs, videos, drawings, designs, graphics, content and distinctive elements are owned by OVU or used under valid authorisation.

Such content may not be reproduced, modified, distributed, published, sold or commercially exploited without the prior written consent of the relevant rights holder.

Website content may be saved or printed exclusively for personal and non-commercial purposes.

16. Content, reviews and materials submitted by users

Users warrant that any content, reviews, photographs or other materials they submit:

• are truthful and relevant;

• do not infringe third-party rights;

• are not unlawful, defamatory, discriminatory or misleading;

• do not contain viruses or other harmful elements.

Users retain ownership of their content but grant OVU a non-exclusive, royalty-free licence limited to the uses necessary to publish, reproduce and promote that content in connection with the Website and the products, in accordance with applicable law.

OVU may moderate or remove content that is unlawful, manifestly false, offensive, irrelevant or infringes third-party rights.

17. Third-party services and links

The Website may use technical platforms, payment systems, shipping services and other tools provided by third parties.

It may also contain links to external websites not operated by OVU. OVU does not control the content or operating practices of these websites and recommends that users review their terms and policies.

OVU shall not be liable for services independently provided by third parties, unless such liability arises directly from conduct attributable to OVU or cannot be excluded under applicable law.

18. Privacy and cookies

The processing of personal data is governed by the Privacy Policy, available at https://ovodem.com/policies/privacy-policy.

The use of cookies and similar technologies is described in the Cookie Policy, available at https://ovodem.com/pages/informativa-cookie.

19. Website availability and security

OVU takes reasonable measures to keep the Website accessible and secure but cannot guarantee that the service will always be available or completely free from technical errors.

The Website may be temporarily suspended for maintenance, updates, security measures or circumstances beyond OVU’s control.

Any suspension of or changes to the Website will not affect sales contracts already concluded or rights already acquired by customers.

Users may not attempt to compromise the security of the Website, gain unauthorised access to systems, distribute malicious code, carry out abusive scraping or use the service for fraudulent or unlawful activities.

20. Liability

Nothing in these Terms and Conditions excludes or limits OVU’s liability where such exclusion or limitation is prohibited by law.

In particular, the following remain unaffected:

• consumers’ mandatory statutory rights;

• liability for wilful misconduct or gross negligence;

• liability for death or personal injury;

• liability for defective products;

• obligations relating to product conformity and safety.

OVU shall not be liable for delays or failures caused by unforeseeable events beyond its reasonable control. This is without prejudice to the consumer’s right to the remedies provided by law where the relevant obligation is not performed within the agreed timeframe.

21. Suspension of accounts or access

OVU may suspend or restrict access to the Website or an account in the event of:

• material breaches of these Terms and Conditions;

• unlawful or fraudulent activity;

• threats to the security of the Website;

• use that may harm other users or third parties.

Where possible, OVU will inform the user in advance and allow them to provide an explanation.

The suspension of an account will not affect orders already concluded, refunds due or other rights already acquired.

22. Amendments to the Terms and Conditions

OVU may amend these Terms and Conditions for legal, technical, organisational or commercial reasons.

Any amendments will apply from the stated date of publication and will not retroactively affect contracts already concluded.

Each order will be governed by the version of the Terms and Conditions accepted by the customer at the time of purchase.

23. Severability and no waiver

If any provision of these Terms and Conditions is declared invalid or unenforceable, the remaining provisions will continue to apply.

OVU’s failure to exercise any right does not constitute a waiver of its right to exercise it at a later date.

24. Governing law and jurisdiction

These Terms and Conditions and contracts concluded through the Website are governed by Italian law.

For consumers, this choice of law does not deprive the customer of any mandatory protections granted by the law of the country in which they have their habitual residence.

For disputes involving a consumer, jurisdiction shall lie with the court of the consumer’s place of residence or domicile, where located within Italy, without prejudice to any other mandatory rules on jurisdiction provided by law.

For disputes involving business customers, the Court of Cosenza shall have exclusive jurisdiction unless otherwise agreed in writing.

25. Alternative dispute resolution

In the event of a complaint, customers are encouraged to contact OVU in advance at ovo@ovodem.com to seek an amicable solution.

Consumers may also refer the dispute to an alternative dispute resolution body included in the lists established under applicable law.

Information about Italian ADR bodies is available on the website of the Italian Ministry of Enterprises and Made in Italy:

https://www.mimit.gov.it/it/mercato-e-consumatori/tutela-del-consumatore/controversie-di-consumo

The former European Online Dispute Resolution platform is no longer operational and is therefore not referred to in these Terms and Conditions.

Unless participation is required by law or expressly accepted in a specific case, OVU does not, through these Terms and Conditions, undertake in advance to participate in proceedings before a specific ADR body.

The parties’ right to bring proceedings before the competent court remains unaffected.

26. Contact details

For questions regarding these Terms and Conditions, orders or products, please contact:

OVU S.r.l.
Via Martin Luther King 11
87036 Rende (CS), Italy
Email: ovo@ovodem.com
Certified email address (PEC): ovodem@pec.it
Telephone: +39 380 145 5456